👋 Welcome to the Novedesk Product Updates

Quickly view new updates and improvements to Novedesk

2026-11-03

This update adds agent and conversation management features and improves quick replies, API support, and visitor information

【New】Customize message notification sounds

【New】Added agent logs

【New】The conversation sidebar now remembers the selected tab

【New】When setting your status to away, you can choose to release all conversations and requeue them

【Improved】Quick replies can now be operated with the keyboard

【Improved】Added a language parameter to third-party API interfaces

【Improved】Improved timeout handling for conversation image uploads

【Improved】Visitor information now displays the full IP geolocation details

2026-10-29

This update enhances workspace configuration and channel management while improving conversation workflows and installation setup

【New】Added a “Brand information” option under Workspace → Appearance → Conversation title

【New】Added translation settings to Personal preferences

【New】Select the corresponding channels when adding or inviting agents

【New】New channels have no agents or Autopilot linked by default

【New】Quick replies now support titles

【New】Added draft status display

【Improved】Refined the layout and content organization across workspace installation pages

2026-10-27

Added Vietnamese language support

【New】Vietnamese language support is now available

2026-10-22

The system now supports seven additional languages for a more accessible localized experience

【New】Added support for seven additional languages to the system

2026-10-20

This update further improves conversation management, form customization, and translation features

【New】Conversation tags can now be reordered

【New】Form buttons can now be customized

【New】Conversation information can still be copied after a conversation is closed

【New】Automatically determine whether to enable inline translation while typing

2026-10-16

This update adds conversation pinning

【New】Conversations can now be pinned

2026-10-15

This update adds new configuration options for agents and visitor conversations, supports custom site sender emails, and improves the global popup experience

【New】Support configuring channels associated with agents

【New】Support configuring visitor conversation records

【New】Sites can now use a custom sender email

【Improved】Improved the global popup experience

2026-10-14

This update adds Autopilot workspace and notification settings while improving voice message and quick reply operations

【New】Configure the workspace associated with Autopilot

【New】Configure notifications for when Autopilot takes over conversations

【New】Voice message transcriptions can now be translated

【New】Quick replies now support multi-select deletion

【New】Voice message actions can now be hidden

2026-10-09

This update adds Polish language support, quick reply layout settings, and workflow configuration while improving the domain resolution experience

【New】Chat language support now includes Polish

【New】Quick replies now support single-line or continuous layout settings

【New】Added workflow configuration

【Improved】Improved the domain resolution interaction flow and related prompts

 

2026-09-21

This update improves widget appearance customization with configurable color styles

【Improved】Widgets now support customizable appearance color styles